Job Title: |
Trainer |
Department: |
Training/Operations |
Reports To: |
Operations Training Leader |
FLSA Status: |
Exempt |
Pay Grade: |
SN-1 |
Prepared Date: |
02.12.07 |
SUMMARY:
Assists with development and administers training programs to the organization's new hires and existing team members by performing the following duties:
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1 |
Presents established and effective training methods, techniques, and ideas and coaches trainees. |
2 |
Presents established and effective product training of all products expected to be sold to customers |
3 |
Presents established and effective compliancy training regarding CPNI, CLOR and DNC regulations, Company policy regarding slamming, cramming and falsification of sales. |
4 |
Administers and proctors Mastery test for all campaigns trained. |
5 |
Trains and administers Internet access information and test for all applicable campaigns. |
6 |
Maintains all relevant records regarding the performance of trainees. |
7 |
Reports on progress of trainees and personnel under guidance during training period. |
8 |
Assists in developing new training courses associated with the introduction of new products, services and skills. |
9 |
Assists in supervision and coaching of new or existing team members on the Sales Floor as needed, and in the event that there is no training classes, acts as an Assistant Sales Coach on a campaign assigned as needed. |
10 |
Ability to monitor calls and give constructive feedback based on the quality of the call. |
11 |
Maintains harmony among workers and resolves grievances. |
12 |
Maintains administrative records regarding training attendance records, current campaign and product information, work status report and compliancy records. |
13 |
In conjunction with training leader, issues written and oral warnings and or reprimands to team members for offenses as outlined in the employee handbook. |
14 |
Studies and develops skill in use of better teaching and training methods. |
15 |
Maintains database of billable hours worked for all agents in training, both ongoing and initial. |
16 |
Build strong relationships with Sales Coaches and team members. |
17 |
Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. |
| 18 |
Act as a role model at all times, adhere to high ethical standards. |
19 |
Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development. |
20 |
Be flexible in an environment by championing and embracing change. |
SUPERVISORY RESPONSIBILITIES:
Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Knowledge of:
Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
Ability to:
Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
EDUCATION and/or EXPERIENCE:
Bachelor's degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid drivers’ license or government issued photo ID.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.
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