Testimonial

"Etech’s EMS, Quality Assurance team has once again proven to be a very valued partner in meeting our quality goals. They have given us excellent unparalleled quality assurance services that ensures accuracy and quality interaction between our customers and the agents resulting in great customer experience and improved results."

Holly Illston,
Lead Input Manager,
DeVry University

"Etech has been a preferred partner in Outbound solutions for America Direct Services. Etech consistently delivers top tier performance in the industry. Their reporting team is second to none, meeting all of our specific needs. If you are looking for a partner for your outsourcing solutions, look no further than Etech, Inc."

Ron McKay,
Vice President Client Relations,
America Direct Services

"LivePerson has a longstanding relationship with Etech in support of our mutual live chat customers. With successes across multiple Fortune 500 clients, Etech has proven to be a one-stop outsourcer and preferred LivePerson partner for sales and service solutions."

Michael Pratt,
Enterprise Business Development,
LivePerson

"I have been extremely pleased with my relationship with Etech over the past two years! They provide me with support 24 hours a day while maintaining a customer satisfaction rating of over 90%, a close rate of over 70%, and a service level of nearly 100%! They also provide me with detailed reporting and analysis to meet all of my needs. I would highly recommend Etech to anyone looking to have an impact on their website utilizing Chat."

Holly Illston,
Lead Input Manager,
DeVry University