These systems can:

Access internal databases to retrieve, update or store customer data for applications.

Route calls to internal or external resources.

Record interactive automated menus for applications like Third Party Verification.

Capture and transmit customer data, including encrypted information such as credit card numbers.

Provide intricate score-driven menu systems for applications like Employment Verification or Employment Pre-Screens and Applications.

Etech systems capture all information related to every single call – data entry, statistical data and even a recording of the call itself. This information is easily retrievable and is available immediately after the interaction. This comprehensive approach allows us to retrieve and deliver the information you need in order to achieve results and succeed.

Etech employs a highly trained staff of application and web developers to meet all your needs. At the heart of Etech development activity is a custom developed application deployment tool that allows for a quick launch with all of the basic functionality that is needed to operate a campaign successfully. This allows for most programs to launch quickly and effectively to meet business demands. We can also provide integration with business legacy customer applications, a customer relationship management interface for external access, or an integrated application accessible online. Our Website development team can give your corporate web presence an overhaul to attract more customers to your website, provide online interfaces for employment applications, database driven sales modules and flash presentations to impress your potential clients.

Fluid scripting and thin client applications allow for instantaneous delivery of changes and updates to agent workstations. These custom logically-flowing scripts can be modified and deployed instantly, minimizing time and costs while enhancing the call quality and effectiveness overall for your project.