Etech has a staff of Data Analysts available 24 x 7. We are able to provide custom reports, load customer contact lists, return refreshed records and change dialing strategies on short notice. We can process data from legacy systems or procure a list on behalf of our customers, and then return the data in any requested format, at any interval, to meet your needs. This minimizes your staffing requirements as all data can be provided in an end-user digestible format. Reports can be handled in off-peak hours to be delivered via email, text message or pager, FTP or web by the time you get to the office in the morning. |
Etech's best-in-class telephony systems utilize a unique Windows XP/Windows 200X-based software program called Customer Interaction Center. Designed to replace proprietary communication devices such as PBXs', ACDs', IVRs', voice mail systems, fax servers, CTI middleware systems and Web gateways, the CIC platform handles all interactions from phone calls, faxes, e-mails and voice mail messages, to Internet text chats, Web call-back requests, Voice over IP calls and all call recording. Unlike most computer telephony integration solutions, the CIC platform offers an open, unified architecture that virtually eliminates the need for integration of disparate technologies.
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