Collegiate Services

Each semester, Universities are presented with the challenge of increasing student enrollment in a market that is consistently competitive. To attract a generation whose medium of communication is text/instant messaging, Etech Collegiate Services offers Live Chat to recruit students one-on-one in an accessible environment. Unlike email, chats are initiated by students at the moment they need help. Most students who this form of chat, indicate a preference for chat over both the telephone and office visits.

Over half a dozen Universities have already seen the benefits of using Etech to increase their student enrollment. These Universities see increased completed, online applications, increased appointments with an admissions officer booked online and increased overall enrollment and revenue. In addition to this very important goal, Etech's chat services provide Universities with important marketing and web statistics to improve their enrollment process. Students who used online chat services provided by Etech gave it a 97% approval rating of excellent or good.

The following are the Collegiate Services offered by Etech, Inc. These services are easy-to-implement, secure and convenient.

• Student Relationship Management
  • Manage applicant inquiries via inbound calls, web chat, email
  • Place outbound calls to follow up on applicants who had not completed enrollment process
  • Provide both pro-active and passive web chat services for web site visitors
  • Appointment Scheduling
  • Receivable Management Services
  • Student Application & Enrollment
• Direct Response Fulfillment