What We Do
- Customer Interaction Services
- Quality Assurance Solutions
- Development Services
- Collegiate Services
- Receivable Management Solutions
- Value-Added Services
Domain Expertise
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WHO WE ARE
As a global leader of customer acquisition and service solutions, Etech has a proven history of helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. For more than a decade, Etech has been a pioneer of introducing and supporting innovative business solutions. Whether applying our expertise to customer retention, monitoring efforts, or technical advancements, Etech delivers unsurpassed excellence.
TESTIMONIAL
"I have been extremely pleased with my relationship with Etech over the past two years! They provide me with support 24 hours a day while maintaining a customer satisfaction rating of over 90%, a close rate of over 70%, and a service level of nearly 100%! They also provide me with detailed reporting and analysis to meet all of my needs. I would highly recommend Etech to anyone looking to have an impact on their website utilizing Chat."
- Holly Illston,
Lead Input Manager
DeVry University
"Etech has been a preferred partner in Outbound solutions for America Direct Services. Etech consistently delivers top tier performance in the industry. Their reporting team is second to none, meeting all of our specific needs. If you are looking for a partner for your outsourcing solutions, look no further than Etech, Inc."
-Ron McKay,
Vice President Client Relations
America Direct Services
LivePerson has a longstanding relationship with Etech in support of our mutual live chat customers. With successes across multiple Fortune 500 clients, Etech has proven to be a one-stop outsourcer and preferred LivePerson partner for sales and service solutions.
-Michael Pratt,
Enterprise Business Development
LivePerson
Etech’s EMS, Quality Assurance team has once again proven to be a very valued partner in meeting our quality goals. They have given us excellent unparalleled quality assurance services that ensures accuracy and quality interaction between our customers and the agents resulting in great customer experience and improved results.
-Holly Illston,
Lead Input Manager
DeVry University
"A Conversation Between ETECH's COO, Matt Rocco and the CEO of the American Teleservices Association, Tim Searcy"
HOW WE DO IT
Commitment. For over a decade, Etech has provided a broad range of customer solutions, backed by robust business analytics, best-in-class technology, and seamless integration.
Etech uniquely and exclusively focuses all efforts on the individual needs of each client, helping our clients to make smarter decisions about enhancing their customer relationships to improve business performance. Etech’s record of customer satisfaction is proven. Etech uses innovative technologies that help to increase efficiencies, satisfaction, and loyalty, all while increasing custom er base and decreasing costs. Let us show you how…